At Patamali, we are committed to providing a fair and predictable experience for both guests and hosts. This cancellation policy applies to all bookings made through the platform unless otherwise specified in a particular listing.

Cancellation Fees

Guests may cancel their bookings under the following terms:

• Within 24 hours of booking: Guests may cancel free of charge and receive a full refund of the booking amount.
• More than 45 days before check-in: A cancellation fee equal to 25% of the first month's rent applies.
• 45 to 14 days before check-in: A cancellation fee equal to 50% of the first month's rent applies.
• Within 14 days of check-in: A cancellation fee equal to 100% of the first month's rent applies.
• No-show: If a guest fails to check in without cancelling the booking, 100% of the first month's rent will ordinarily be retained, except where exceptional circumstances apply.
• Cancellation after check-in: If a guest chooses to end their stay after check-in, no refund will ordinarily be issued for the remaining booking period, except where a legitimate issue attributable to the host or property, or other exceptional circumstances, applies.

Where a cancellation fee applies, Patamali retains its standard 10% platform commission from the cancellation amount. The remaining 90% is paid to the host as compensation. Any remaining balance is refunded to the guest using the original payment method.

Check-In Issues and Property Accuracy

Patamali strives to ensure all listings are accurate and available as described.
If a guest experiences a serious issue at check-in or within the first 24 hours, including:

• The property does not exist.
• The unit is significantly different from the listing.
• There is material misrepresentation.
• There are health or safety concerns.

The guest must notify Patamali immediately. In such cases, Patamali may:

• Help arrange alternative accommodation, or
• Provide a partial or full refund, where appropriate.
  Hosts responsible for such issues may face penalties, listing removal, or account suspension.

Refund Processing

Refunds, where applicable, will be issued via the original payment method. Processing times may vary depending on:

• The payment provider.
• The bank or financial institution.

Changes to Bookings

Guests who wish to modify their booking dates should contact Patamali as early as possible. Changes are subject to:

• Property availability.
• Host approval.

Exceptional Circumstances

In rare cases involving force majeure events (e.g., natural disasters, government restrictions, or other unforeseen circumstances), Patamali may review cancellations on a case-by-case basis.