Last updated: 14 March 2026

These Terms and Conditions (“Terms”) govern the use of the Patamali platform (“Platform”), accessible via http://patamali.com, which connects guests seeking furnished mid-term accommodation with hosts offering such properties.

By accessing or using the platform as a guest or host, you agree to comply with these Terms.

1. About Patamali

Patamali operates an online platform that connects guests with furnished apartments available for stays of 30 days or longer.

Patamali facilitates bookings and manages payments between guests and hosts in order to create a secure and reliable rental experience.

Unless explicitly stated, Patamali does not own, operate, or manage the properties listed on the platform.

2. Eligibility

To use the Patamali platform, users must:

• Be at least 18 years of age
• Provide accurate and complete information when creating an account
• Comply with all applicable laws and regulations

Patamali reserves the right to suspend or terminate accounts that violate these Terms.

3. Bookings and Payments

All bookings must be made through the Patamali platform and are subject to Patamali’s https://patamali.com/p/cancellation-policy Page

To reduce fraud and protect both guests and hosts:

• Patamali collects payment from guests on behalf of hosts
• Payments are held securely until the guest has checked into the property
• Hosts receive payment 24 hours after the guest has successfully checked in

This payment structure applies even if a booking is made weeks or months in advance.

4. Patamali Service Fee and Platform Integrity

Patamali charges hosts a 10% commission on the total booking amount paid by the guest.

This commission is deducted before payment is transferred to the host.

All bookings initiated through the Patamali platform must be completed through the platform’s booking and payment system.

Hosts and guests agree not to bypass or attempt to bypass the Patamali platform in order to avoid service fees or commissions. This includes, but is not limited to:

• Encouraging or requesting guests to complete a booking outside the platform
• Sharing contact details with the intention of arranging off-platform payments
• Completing future bookings outside the platform after an initial introduction through Patamali

If Patamali determines that a user has attempted to circumvent the platform:

• The account may be suspended or permanently removed
• Active bookings may be cancelled
• Patamali may charge the applicable service fee that would have been due

This policy helps maintain the integrity and sustainability of the platform.

5. Host Responsibilities

Hosts listing properties on Patamali agree to:

• Provide accurate descriptions and information about their property
• Upload real and current photos of the actual unit offered
• Ensure they are the legal owner or authorized host of the property
• Maintain the property in a safe and habitable condition
• Honor confirmed bookings made through the platform

Hosts are responsible for ensuring their listings comply with local laws and regulations.

6. Host Misrepresentation and Removal

Patamali may remove hosts or listings from the platform if:

• The property listed does not match the photos or description
• The property offered is not the actual unit shown in the listing
• The host is not the rightful owner or authorized host
• The host attempts to move bookings off the platform
• The host engages in fraudulent or misleading behavior

Patamali reserves the right to suspend or remove listings or accounts without prior notice in such cases.

7. Guest Responsibilities

Guests agree to:

• Provide accurate booking and contact information
• Respect the property and house rules provided by the host
• Use the property only for lawful purposes

Guests must not attempt to arrange bookings outside the Patamali platform after discovering a property through Patamali.

Violations may result in account suspension or cancellation of bookings.

8. Verification and Trust

Patamali takes reasonable steps to review listings and verify host identities where possible.

However, Patamali cannot guarantee the accuracy, legality, or safety of all listings, and users should report concerns immediately.

9. Check-In Issues and Property Accuracy

Patamali is committed to ensuring that all listed properties are available and accurately represented.

If a guest encounters a serious issue at check-in or within the first 24 hours of the stay, including but not limited to:

• The property does not exist
• The unit is materially different from the listing
• There is misrepresentation of the property
• There are health or safety concerns

The guest must notify Patamali immediately.

Upon notification, Patamali will make reasonable efforts to:

• Assist the guest in securing alternative accommodation, or
• Provide a partial or full refund, where appropriate

Hosts responsible for such issues may face penalties, listing removal, or account termination.

10. Cancellation Policy

Guests may cancel a booking under the following terms:

• Within 24 hours of booking: Guests may cancel free of charge and receive a full refund of the booking amount.
• More than 45 days before check-in: A cancellation fee equal to 25% of the first month's rent applies.
• 45 to 14 days before check-in: A cancellation fee equal to 50% of the first month's rent applies.
• Within 14 days of check-in: A cancellation fee equal to 100% of the first month's rent applies.
• No-show: If a guest fails to check in without cancelling the booking, 100% of the first month's rent will ordinarily be retained, except where exceptional circumstances apply.
• Cancellation after check-in: If a guest chooses to end their stay after check-in, no refund will ordinarily be issued for the remaining booking period, except where a legitimate issue attributable to the host or property, or other exceptional circumstances, applies.

Where a cancellation fee applies, Patamali retains its standard 10% platform commission from the cancellation amount. The remaining 90% is paid to the host as compensation. Any remaining balance is refunded to the guest using the original payment method.

11. Security Deposit

Stays of 90 days or longer booked through Patamali require a security deposit, typically equal to one month of rent, to cover potential damages or unpaid charges during the stay.

The security deposit is collected by Patamali through the platform's payment system at the time of booking. Patamali holds the deposit for the duration of the stay.

If a host wishes to claim all or part of the security deposit, the host must submit a claim to Patamali within 14 days of check-out, along with supporting evidence such as photos or receipts. If no claim is submitted within this period, the full deposit will be refunded to the guest.

Where a claim is submitted, Patamali will review the evidence and determine an appropriate resolution. Patamali's decision shall be final and binding on both host and guest.

Refunds of the security deposit will be processed using the original payment method used for the booking. Guests may contact Patamali with questions regarding a submitted claim or the status of their deposit.

12. Payment Processing

Patamali may use third-party payment processors or financial service providers to facilitate transactions on the platform.

By using the platform, users agree to comply with the terms and conditions of such providers where applicable.

Patamali is not responsible for delays caused by:

• payment processors
• banks
• currency conversion providers
• technical issues outside Patamali’s control

Patamali may hold, delay, or cancel payments if there is reasonable suspicion of fraud or violation of these Terms.

13. Platform Rules

Users may not:

• Attempt to bypass Patamali’s payment system
• Engage in fraud or misrepresentation
• Interfere with the operation or security of the platform

Violations may result in account suspension or permanent removal.

14. Termination of Accounts

Patamali reserves the right to suspend or terminate accounts that:

• violate these Terms
• engage in fraudulent activity
• attempt to circumvent the platform

15. Limitation of Liability

To the fullest extent permitted by law, Patamali and its affiliates shall not be liable for indirect, incidental, or consequential damages arising from the use of the platform.

Patamali provides a platform connecting hosts and guests but does not control the properties listed on the platform.

Patamali’s total liability related to a booking shall not exceed the service fees paid to Patamali for that booking.

16. Indemnification

Users agree to indemnify and hold harmless Patamali, its founders, employees, and affiliates from claims, damages, losses, or expenses arising from:

• violation of these Terms
• a host’s listing or rental of a property
• a guest’s use of a property
• property damage or personal injury during a stay
• disputes between hosts and guests

17. Force Majeure

Patamali shall not be liable for delays or failure to perform obligations due to events beyond its reasonable control, including:

• natural disasters
• government actions
• political instability
• internet outages
• labor disputes
• war, terrorism, or public health emergencies

Patamali will make reasonable efforts to resume operations as soon as possible under such circumstances.

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Kenya.

Any disputes arising from the use of the platform shall be subject to the courts of Kenya.

19. Changes to These Terms

Patamali may update these Terms from time to time.

Continued use of the platform after updates constitutes acceptance of the revised Terms.